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I ordered a used cell phone from them. I was hesitant at first because I was not familiar with them but decided to give it a try. They shipped the order extremely fast. When I received it, it would not power on. I contacted them, and they were very responsive. Turned out to be a dead battery. They sent me a replacement battery very quickly and all is well. I will definitely do business with them again. Great service, prompt handling of order and issues. Highly recommend.